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Reconciliation Audits

Zamplia provides a Reconciliation Status Report feature that enables buyers to remove survey completes that do not meet quality standards. To maintain transparency and ensure the integrity of our platform, these reconciliations are regularly audited. These audits help us gain better insights into the reasons behind reconciliations and allow us to work with suppliers to improve panelist quality.

How Do Reconciliation Audits Work?​

Version 1​

When a reconciliation request is submitted, it may be selected for a Reconciliation Audit. If selected, an email will be sent to the assigned Project Manager. This email will include the survey number and the respondent IDs (UIDs) that were reconciled, along with a request for additional information to support the reconciliation decision.

The email will also include a deadline by which the requested form or information must be submitted. The Deadline will be 48 business hours.

Zamplia will review the submitted details to confirm that the reconciliations were made for valid reasons. Zamplia reserves the right to request supporting documentation and may reverse reconciliations that are not justified or submitted beyond the given time frame.

Version 2​

When a reconciliation request is submitted, it may be selected for a Reconciliation Audit. If selected, the assigned Project Manager will not be allowed to proceed with the submission unless additional data is provided. You will be required to submit the respondent IDs (UIDs) that were reconciled, along with the reasons for their removal. You may also upload additional supporting documents if you deem them relevant as evidence.

Zamplia will review the submitted details to ensure that the reconciliations were made for valid reasons. Zamplia reserves the right to request further documentation and may reverse reconciliations that are not justified.

What Should a Project Manager Do Upon Receiving a Reconciliation Audit Email?​

  • Review the audit email carefully.

  • A response is required for your study to be marked as complete and approved.

Why Does Zamplia Conduct Reconciliation Audits?​

Data quality is a top priority at Zamplia. Reconciliation audits are a crucial part of ensuring the platform remains a reliable space for all participants.

They:

  • Promote better understanding of why reconciliations occur.

  • Provide feedback to suppliers for improving panel quality.

  • Help identify gaps in survey setup, respondent experience, or training.

  • Maintain a secure and trustworthy environment for buyers and suppliers.

Repeated or excessive reconciliations may also trigger audits. In such cases, buyers may receive guidance from the Zamplia team along with opportunities to reduce their reconciliation rates.

However, please note that Zamplia reserves the right to temporarily suspend reconciliation privileges if repeated unjustified reconciliations continue without improvement.